Frequently asked questions

As long as it takes to fill in the form: the space opens at once, and you prepare your events, guests and emails there. You subscribe, or pay for a single event, from within the space. The first mailing is checked by Carton Blanc: if it meets our criteria, it is scheduled without delay; otherwise we reply within one working day.

Up to 1,000 guests per event, registrations included, on the subscription and on a single paid event alike. Beyond that, write to us.

Yes. Carton Blanc imports an Excel file or a simple pasted list of addresses, and merges duplicates.

In the European Union, in Paris. The host remains responsible for their guest list; Carton Blanc stores it on their behalf, never sells or passes it on, and the host can export it to Excel at any time.

Every email carries an unsubscribe link. Once unsubscribed, a person receives nothing further from that host.

No. Carton Blanc takes no ticket payments and sells nothing to guests: it handles invitations, registrations and check-in. If the event is paid for, payment happens outside Carton Blanc.

No. As soon as your account is open, with or without a subscription, you create a card for each event from 481 templates, in English or in French.

In English on cartonblanc.com and in French on cartonblanc.fr. Invitation cards can be created in either language.

Yes: €49 incl. VAT (€40.83 excl. VAT), paid once from the event's page in your space. It unlocks that event's emails and its public page only, until 30 days after the date set at the time of payment, follow-up message included. Your other events stay in preparation until they are paid for or covered by a subscription. The first mailing is checked by Carton Blanc in the same way.

Yes, if you are a private individual, within fourteen days of payment. For a single event, you get a full refund as long as the first invitation mailing has not gone out; once it has, the service has been provided and you can no longer withdraw. For a subscription, you pay for the days already used and the rest is refunded. The details are in article 5 bis of the terms of sale.

In one click from your space, with no notice period and no fee. Cancellation takes effect at the end of the period already paid.